Experienced Service Advisor - Gullo Mazda of Conroe

Gullo Mazda of Conroe is seeking a results-driven, experienced Service Advisor who understands how to manage a high-performing service drive while delivering an exceptional customer experience.

This is not an entry-level role. We are looking for someone who already knows how to control a repair order, communicate effectively with technicians and clients, and consistently deliver strong performance in both customer satisfaction and sales.

Schedule Requirement:
This position requires availability to work Saturdays as part of the regular schedule.

Core Responsibilities

• Serve as the primary liaison between customers and the service department
• Greet every client promptly and professionally—no differentiation between customer pay and warranty
• Accurately collect and verify customer information on every repair order:
  • Full Name
  • Address
  • Email Address
  • Phone Number
• Write clear, thorough, and accurate customer concerns on every repair order (no shortcuts, no assumptions)
• Ensure all repair orders are complete, legible, and properly authorized before work begins
• Present maintenance recommendations and needed repairs with professionalism and integrity
• Provide accurate estimates and clearly explain diagnostic and repair processes
• Maintain consistent communication with customers throughout the day regarding status updates
• Document all approvals, declines, and communications on the repair order
• Work closely with technicians to ensure proper dispatching and workflow
• Monitor each repair order from write-up through delivery to minimize delays and rechecks
• Review completed work with customers and ensure full understanding at delivery

Performance Expectations (Non-Negotiable)

• Consistently maintain:
  • Strong CSI performance in line with manufacturer standards
  • Accurate and complete repair order documentation
  • Effective communication with both customers and internal team
• Execute the fundamentals every single time:
  • Complete and accurate customer data
  • Properly written customer complaints
  • Clean, compliant repair orders
  • Timely follow-up and updates

Qualifications

• Previous experience as an Automotive Service Advisor is required
• Strong communication and organizational skills
• Ability to manage multiple repair orders in a fast-paced environment
• Proven ability to build trust with customers and close recommended services
• Familiarity with dealership systems and processes preferred
• Valid driver’s license and insurable driving record

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (vacation, holiday, sick leave)
• Ongoing training and advancement opportunities

About Gullo Automotive Group

Gullo Automotive Group has been serving the Conroe and Montgomery County community since 1955. With a strong family foundation and commitment to excellence, we continue to grow and invest in our people and our customers.